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Order Status
How do I change quantities or cancel an item in my order?
  Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", or if your packages have not arrived within 10 business days of shipping (for US customers) or eight weeks (international customers), please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I return my product?
  Unfortunately we do not accept returns at this time. If you receive a broken or defective product, please click here for more information on receiving a replacement.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
  You can expect your order to ship within five business days unless otherwise stated on our main page or product page. We will inform you if there is a substantial delay. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.